Terms & Conditions

INTRODUCTION

The use of the Authentic Baby PH is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Authentic Baby PH reserves the right to make changes to this site and these terms and conditions at any time.

PAYMENT

The final price payable for your Order includes the delivery charges specified in your Order. It is possible that from time to time we may make an error on the Website such as displaying the wrong price for Goods. When the correct price is lower than the price stated on the website you will be charged the lower amount and if a price is higher than the price stated on the Website, then we may either (a) contact you to see whether or not you wish to go ahead with the Order; or (b) cancel your Order and notify you of the cancellation, in which case we will refund the price already paid by you (if any). If we are unable to accept your Order for any reason then we will refund any money we have already debited in respect of that Order. We will not dispatch goods until we receive payment in full. Payment for all goods must be made in Philippine peso.

Please contact us if you have any questions about invoicing and payment for goods.

SHIPPING

We will arrange for delivery of the Goods. We aim to deliver Goods to you within 2-4 days (locally), however, we cannot guarantee delivery on a specific date. If we have not delivered the Goods within 30 days of you submitting your Order or any other date that we have agreed with you in writing then you may cancel the order and we will refund you any money that you have already paid.

Authentic Baby PH cannot be held responsible for delays incurred by third party postage or freight providers.

PRICING AND AVAILABILITY

Whilst Authentic Baby PH try to ensure that all details, descriptions and prices which appear on the shop are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

ORDER CONFIRMATION

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved.

CANCELLATION

Authentic Baby PH may cancel an order if the product is not available for any reason. We will notify you of this if it occurs and will return any payment you have made.

We will refund the money received using the same method of payment used by you at the checkout to pay for the product.

If you wish to cancel your order, please notify us as soon as possible. No cancellation fees will apply if this occurs before the order is dispatched. Once the order has been dispatched it cannot be cancelled, and instead the item must be returned in new condition in order for a full refund (may exclude shipping fee) to be given. Note, stores do not offer refunds unless an item is faulty.

RETURNS AND EXCHANGES

We will happily exchange or refund your item, provided the item and it’s packaging are returned to Authentic Baby PH within 7 days of purchase. Items must be in their original condition with all tags attached.

You are responsible for the costs of returning goods to us and any goods returned are your responsibility until they reach our offices. Please ensure you package your return to prevent any damage to the goods or boxes.

If you have would like to exchange for a different size or color, please contact us stating your order number and the exchange preference prior to returning the item.

If you would like a refund, please contact us stating your order number and brief explanation of refund required. A refund will be made when the goods are received by Authentic Baby PH in the original condition.

If goods are faulty, please contact us stating your order number and brief explanation as to the problem with the item. Once it has been received we will either refund the cost of the item paid at purchase including postage, or send you a replacement if the stock is available.

REGISTRATION

When you register for the Authentic Baby PH the stated terms and conditions apply. You must provide us with true and accurate registration information. You must keep any user name and password allocated to you confidential, and we are entitled to assume that anyone using that user name and password is you.

PRIVACY POLICY

Our privacy policy, which sets out how we will use your personal information, can be found at Privacy Policy. By using this Authentic Baby PH, you consent to the collection, use and disclosure of your personal information as described in our Privacy Policy, and warrant that all data provided by you is accurate.

PROMOTIONAL CODES

We may offer promotional discounts which may apply to any or certain purchases made through Authentic Baby PH. Promotional codes are valid for a specific time period and cannot be used in conjunction with other promotional codes.

If you use a promotional code to purchase a product, in which you later exchange or return, and the price has returned to normal, you will only be refunded the amount that you paid.

Any further conditions of using the promotional codes will be specified at the time.

CIRCUMSTANCES BEYOND OUR CONTROL

Authentic Baby PH shall not be liable to you for any breach, hindrance or delay in the performance of a contract attributable to any cause beyond our reasonable control.